Plan and Renewal
TineTracer Pro is currently offered at the price displayed at checkout and includes the number of monthly Tine Tokens shown before purchase. Stripe securely processes payment. A subscription renews automatically each billing period until canceled.
Tokens
Only completed profiles consume a Tine Token. A failed provider request or rejected photo should return the claimed token. Unused monthly Pro tokens do not roll over unless the checkout offer expressly says otherwise.
Canceling
You may cancel through Profile → Manage Membership. Cancellation stops future renewal. Pro access and remaining tokens continue through the end of the already-paid billing period. The profile displays that date when available.
Cancellation does not delete your account, Trophy Room, photos, or saved profiles. After expiration, the account moves to the free plan. If the Trophy Room exceeds the free-plan limit, all existing entries remain viewable, but new entries cannot be saved until the count falls below that limit or Pro is restarted.
Reactivation
Use Reactivate Pro during the remaining billing period or Restart Pro after expiration. Reactivation is subject to the price and plan terms shown at that time.
Refunds
Subscription charges are generally nonrefundable once a billing period begins, and cancellation ordinarily applies to future renewals. Refund requests for duplicate charges, technical inability to access a purchased service, or other exceptional circumstances are reviewed individually. Nothing in this policy limits refund or cancellation rights required by applicable law.
Send a request with the account email, charge date, and reason to support@snaptekalabs.com. Do not email card numbers.
Billing Problems
Payment failures may suspend paid benefits. Update payment information through the Stripe-hosted customer portal available under Manage Membership. Contact support if the account status does not update after payment.