CONTACT THE TEAM
SEND A FIELD NOTE.
Your message goes directly to Tine Tracer Support at Snap Teka Labs. Choose the closest topic so it arrives with the right context.
Trace Problems
Use original, uncropped photos when possible. Include one broadside or three-quarter angle and another frontal angle. Make sure antler tips are inside the frame. Failed traces should return the Tine Token; contact support if the balance does not recover.
Billing
Open Profile and choose Manage Membership to update payment details, cancel, or reactivate through Stripe. Include the charge date and account email when asking about a payment.
Trophy Room and Account
You can remove a saved trophy with the X on its card. Canceling Pro keeps the account and Trophy Room. Permanent account deletion is available under Profile and is documented on the Account and Data Deletion page.
Estimate Disputes
TineTracer welcomes verified calibration feedback. A photo analysis is not an official score. Do not rely on it as a substitute for physical measurement by a qualified scorer.